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Customer Support

Member Support

How long does it take to get my order?
Usually ships in 2 - 6 weeks (Delivery length is specified for each item; if you purchase more than one item with different delivery days, whichever is longer will be taken). During the holiday seasons, it may take several more days.Choosing UPS or DHL to ship the order will help you receive it earlier.
Shipping & Delivery
Amazing Dance Shoes are hand made. Delivery occurs in 2 - 6 weeks from the DATE of your purchase. All orders are delivered directly to your address. You can choose your favorite shipping options during check out.
Shipping and delivery services are provided by EMS and UPS. AmazingDanceShoes.com acts as an agent only. Goods are hand made and shipped from China. The actual shipping charge should be subject to the calculation of our shopping system during check out.
We ship our products to almost everywhere in the world subject to countries and locations we actually have in our shipping system. Charge is based on the product weight or volume weight depending on which carrier is chosen and where your goods are shipped.

It is our customer's responsibility to pay your country's customs taxes -- does not apply to USA  residents. Failing to do so may result in returning your goods to sender or/and being fined by your country's customs. In this case, you will be solely held responsible for storage, penalty, return/shipping and all related costs arising.
Privacy & Security
AmazingDanceShoes.com does not share your personal information. Our website is 100% secure. No credit card information is stored.
Returns & Exchanges

For Dance Shoes: We offer the best sales prices on the internet.
Regular Price items -- Enjoy our 100%, No Worries, 30 Day Money Back Gurantee.
On Sale items -- Example 2 for $95 or 3 for $135. If item has not shipped you can cancel your order for a full Refund within 7 days. If item has shipped, then you are responsible for sending the item back to us before we can issue a refund.
You can Exchange your items up to 30 days after delivery.

For Accessories:
Regular Price items -- Enjoy our 100%, No Worries, 30 Day Money Back Gurantee.
On Sale items -- You can cancel your order for a full Refund within 7 days or you can Exchange your items up to 30 days after delivery.

To request a Refund or Exchange please send an email to:
CustomerService [at] AmazingDanceShoes.com
Subject Refund or Exchange
First & Last Name
Order #
Reason for Return or Exchange

Return Address:
Attn: Amazing Dance Shoes
4040 Holly St
Denver, CO 80216

* Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and awarded no refund if used. If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded. See our Refund Policy page for more details. Read instructions on How to Return an Item.
*Expect to receive the refund within two - four weeks from shipping your return back to AmazingDanceShoes.com (this includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company). We will notify you via email with the details of your refund. You will receive your refund via the form of payment that you used..

Ordering
Placing orders are simple. Browse our catalog, select items and add to cart, go to check out page, proceed to complete your order.
Pricing, Payments, & Promotions
Pricing -- All pricing is subject to change without notice. Payments -- We accept all major credit cards. Promotions -- All sales are subject to change without notice. We encourage you to take advantage of sale prices immediately.
Viewing Orders
To view your order please login to your account. Click Here.
Updating Account Information
To view your order please login to your account. Click Here.